Reference

semok4d Privacy Policy: What We Collect and Why

Our Privacy Policy sets out exactly what personal information semok4d collects when you open an account, use DANA, OVO, GoPay or QRIS to fund it, and browse our…

Clear data collection scopeDANA, OVO, GoPay & QRIS payment data handled securelyAccount verification explained step by stepYour right to request data removalIndonesia-specific policy wording
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PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you have a question about how your personal data is stored, want to request a correction to your account details, or need to submit a formal data removal request, our support team is available around the clock. You can reach us through live chat directly on the semok4d site, or via our dedicated email privacy channel. For account-specific queries — such as confirming which wallet data we hold — our chat agents can pull up your account record in seconds and walk you through each data point we store.

Team online

Live Chat

Available 24 hours a day, seven days a week from the semok4d site. Ask about data stored against your account, wallet records or verification history at any time.

Email Privacy Request

Send a formal data access or removal request to our privacy email. We aim to respond within 3 working days and confirm the action taken on your account record.

Account Help Desk

For wallet-linked data queries — such as your QRIS or GoPay transaction history — the account help desk can review and clarify exactly which payment records are associated with your profile.

DATA HANDLING PRACTICES

Six Ways We Keep Your Account Data Secure

Our data handling practices are built around the specific account and payment flows that Indonesia members use daily.

Encrypted Account Storage

Your account credentials — email, phone and password — are stored using encryption at rest. No semok4d agent can read your password; only a secure reset flow can change it.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most. You can clear cookies at any time via your browser settings without losing your account.

Payment Data Isolation

DANA, OVO, GoPay and QRIS transaction references are stored separately from your game history. Payment data is accessed only during deposit processing and withdrawal verification steps.

Retention Schedule

We keep your account data for as long as your account is active and for the period required by our legal obligations. Once a removal request is confirmed, non-obligatory records are purged within 30 days.

Third-Party Data Sharing

We share data only with payment processors — such as those handling QRIS and virtual account transfers — and only the minimum fields needed to complete your transaction. No advertising partners receive your personal details.

Your Right to Correct Data

If your phone number, email or bank detail on file is wrong, you can submit a correction request through live chat or email. We verify your identity first, then update the record within one business day.

Common Questions About semok4d Privacy Policy

These are the questions we hear most often about how semok4d handles personal data, account records and payment information. If your question is not answered below, our live chat team can pull up your specific account record and explain exactly what data we hold.

We collect your name, phone number and email address at registration, plus the payment method you link — DANA, OVO, GoPay, QRIS or a bank account. Phone verification is required before your account is fully active.

Yes. Your DANA wallet reference and QRIS transaction data are covered under this policy. We store only the minimum fields needed to match your deposit to your account and to process any withdrawal request you make.

We retain your account data for as long as the account is open and for whatever period is required by our legal obligations. Where local law permits, we can delete non-obligatory records within 30 days of a confirmed removal request.

Yes. Submit a data access request through live chat or our privacy email and we will send you a summary of the account information and payment records we currently hold, usually within 3 working days.

We do not share your personal data with advertisers. The only third parties who receive any of your data are payment processors — such as those handling OVO, GoPay and virtual account transfers — and they receive only what is needed to complete each transaction.

Contact us via live chat or our privacy email with a correction request. We verify your identity first using your registered details, then update the record. Corrections are usually completed within one business day.

The same Privacy Policy applies across Indonesia, but the scope of certain data uses — particularly around payment processing and account eligibility — depends on local law in your specific region.

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